Returns
RETURNING A PRODUCT:
Toyworld understands that the perfect gift in your eyes is not always the perfect gift in theirs! To ensure the speedy resolution of your return, please refer to the below guide. Please note we do not offer exchanges for online orders.
IN-STORE RETURNS:
CHANGE OF MIND RETURNS IN STORE OF ORIGINAL PURCHASE
At Toyworld, we understand that sometimes you might change your mind about a purchase. However, please be aware that all Toyworld stores are independently owned and operated, meaning that change of mind returns are subject to the specific policies of each individual store.
Each store's returns policy is provided at the time of purchase and may vary from one location to another. Therefore, it is important to review the policy specific to the store where your purchase was made.
If you wish to return an item due to a change of mind, we recommend visiting or contacting the store of original purchase directly. The store will be able to assist you with their specific return process, including whether they offer a store credit, exchange, or refund.
For any enquiries or further assistance regarding your return, please reach out to the store where the original transaction took place. They will be best equipped to guide you through their return process and answer any questions you may have.
CHANGE OF MIND RETURNS IN A DIFFERENT STORE THAN ORIGINAL PURCHASE
As each Toyworld store is independently owned and operated, returns and exchanges for items purchased anywhere other than the original store of purchase is at the discretion of each individual store owner.
This includes both purchases made from the online store and from the store network.
All returns should be directed back to the original store of purchase.
CHANGE OF MIND RETURNS FOR PURCHASES MADE ONLINE
Toyworld will offer you a digital gift voucher of the same value of the goods returned for purchases made online if you have changed your mind or a refund. This only applies if the return criteria are met (see above for return criteria).
All online purchase returns must be transacted through the online store.
Please note: the cost of freight to return the item to the online store and to resend the replacement item is at the customer’s expense.
ONLINE RETURNS: Contact Us Form
RETURNS PROCESS
- Ensure the items being returned comply with the return criteria stated above
- Locate your receipt. You will need information from the receipt to proceed
- Contact the online store Customer Service Team to discuss your return. This will ensure fast and efficient processing of your return
- Suitably pack items for transport, ensuring all items and paperwork are included, and the box is clearly addressed. Note that any damage in transit caused by inadequate packing will be at the cost of the customer
- Post items to be returned
- If Toyworld is covering the cost of sending the item back to the online store, the initial cost is to be covered by the customer. Once the return is processed, Toyworld will refund the cost of sending the item back to the online store, via the original method of payment, plus provide free delivery of the replacement item.
RETURN CRITERIA
- you return the item within 14 days of purchase
- you provide the corresponding Toyworld invoice from the time of purchase
- the item is in its original packaging, including all accessories and instruction manuals
- the item is in saleable condition ie unworn, unopened, unused and in original condition.
FAULTY ITEMS: Contact Us Form
Toyworld will meet our obligations in accordance with your rights as a customer under the Consumer Guarantees Protection/ACCC for any faulty items. For more information please visit, accc.gov.au/consumers.
Toyworld will accept product returns and provide you with an exchange, credit note, refund or repair where:
- The product is not of acceptable quality in accordance with the Consumer Guarantees Act
- The product is not fit for its intended purpose, or
- The product does not match the sample or our description; and
- You produce your original Toyworld invoice at the time you returned the item
For items ordered through the online store that are faulty, contact our online store Customer Service Team to arrange an exchange or full refund (see above for online store Customer Service Team contact details).
We will refund to your original method of payment.
INCORRECT PRODUCT DELIVERED FOR PURCHASES MADE ONLINE
Toyworld will exchange or refund any incorrect item delivered from a purchase made online, so long as the return criteria is met (see above for return criteria).
All online purchase returns must be transacted through the online store.
Please note: the cost of freight to return the item to the online store and to resend the replacement item is at Toyworld’s expense.
CUSTOMER SERVICE TEAM CONTACT DETAILS
The online store Customer Service Team can be contacted Contact Us Form.