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experience the convenience of click & collect

Say goodbye to endless queues and long delivery waits with our hassle-free Click & Collect service. At Toyworld, we understand the importance of convenience and efficiency when it comes to shopping for toys. That's why we've introduced Click & Collect, the ultimate solution for busy parents and eager toy enthusiasts.
With Click & Collect, you can enjoy a seamless online shopping experience while having the freedom to collect your purchases at a time that suits you best. Simply browse our extensive collection of toys from the comfort of your own home, select the items you desire, and choose the Click & Collect option at checkout.

HOW TO CLICK & COLLECT

Frequently Asked Questions

WHAT PRODUCTS ARE AVAILABLE FOR CLICK & COLLECT?

You are able to Click & Collect any product that’s available to purchase on the website at your local store. This excludes bulky items. 

IS THERE A CHARGE FOR CLICK & COLLECT?

No, Click and Collect is a free service.

HOW WILL I KNOW WHEN MY ORDER IS READY TO PICK UP?

Once the store you have selected confirms product availability, you will receive a Ready to Collect email advising that your order is ready for collection. If you’d like Contact Free pick-up, please contact your pick up store directly to organise. Please note: Stock & availability differs from store to store.

WHAT DO I TAKE IN STORE TO PICK UP MY ORDER?

When collecting your order in store you will need a copy of your order confirmation email and valid photo identification.
Valid photo identification includes Driver's Licence, Passport and Proof of Age Card. 

CAN SOMEONE COLLECT THE ORDER ON MY BEHALF?

If you need someone to collect your order on your behalf, you can nominate a person when you checkout.
They will need a copy of the order confirmation email and valid photo identification.

HOW LONG DO I HAVE TO COLLECT MY ORDER?

Your order will be held for 7 days after being confirmed as ready for pick up.
If your order has not been collected by this time, it may be cancelled and a refund processed.

CAN I RETURN OR EXCHANGE MY ORDER?

If you need to return all or part of your order, you can do so at your local Toyworld store.

Visit the Returns & Exchanges page for further information.

WANT TO CHANGE YOUR ORDER OR NEED MORE INFORMATION?

For customer service please email customerservice@toyworld.com.au or call 1800-290-625

Please note this phone number is available from Monday to Friday 9.00am – 5.00pm excluding Public Holidays. Please leave a message outside these hours and we will contact you as soon as possible.