Click & Collect

WHAT IS CLICK & COLLECT

Click & Collect allows you to shop online and collect your order from your local Toyworld store.

HOW CLICK & COLLECT WORKS

WHICH STORES HAVE CLICK & COLLECT AVAILABLE?

Click & Collect is available at selected Toyworld stores.

The current list of stores that offer Click & Collect are as follows:

NSW

Toyworld Bathurst
Toyworld Deniliquin
Toyworld Maclean
Toyworld Maitland
Toyworld Orange
Toyworld Tamworth
Toyworld Wauchope
Toyworld Yamba

QLD

Toyworld Bundaberg
Toyworld Cairns
Toyworld Mackay
Toyworld Noosa
Toyworld Rockhampton
Toyworld Townsville

SA

Toyworld Adelaide
Toyworld Gepps Cross

TAS

Toyworld Devonport
Toyworld Hobart
Toyworld Launceston

VIC

Toyworld Benalla
Toyworld Bendigo
Toyworld Epping
Toyworld Ferntree Gully
Toyworld Greensborough
Toyworld Highpoint
Toyworld Knox
Toyworld Swan Hill
Toyworld Warrnambool
Toyworld Werribee

WA

Toyworld Midland

Store trading hours do vary by location, visit the Store Locator page for further information.

WHAT PRODUCT IS AVAILABLE TO CLICK & COLLECT?

You are able to Click & Collect any product that’s available to purchase on the website at your local store.

IS THERE A CHARGE FOR CLICK & COLLECT?

No, Click and Collect is a free service.

HOW WILL I KNOW WHEN MY ORDER IS READY TO PICK UP?

You will receive a Ready to Collect email advising that your order is ready for collection. If you’d like Contact Free pick-up, please contact your pick up store directly to organize.

WHAT DO I TAKE IN STORE TO PICK UP MY ORDER?

When collecting your order in store you will need a copy of your order confirmation email and valid photo identification.

Valid photo identification includes Driver's Licence, Passport and Proof of Age Card. 

CAN SOMEONE COLLECT THE ORDER ON MY BEHALF?

If you need someone to collect your order on your behalf, you can nominate a person when you checkout.

They will need a copy of the order confirmation email and valid photo identification.

HOW LONG DO I HAVE TO COLLECT MY ORDER?

Your order will be held for 7 days after being confirmed as ready for pick up.

If your order has not been collected by this time, it may be cancelled and a refund processed.

CAN I RETURN OR EXCHANGE MY ORDER?

If you need to return all or part of your order, you can do so at your local Toyworld store.

Visit the Returns & Exchanges page for further information.

WANT TO CHANGE YOUR ORDER OR NEED MORE INFORMATION?

For customer service please email webstore@toyworld.com.au or call 1800-290-625

Please note this phone number is available from Monday to Friday 9.00am – 5.00pm excluding Public Holidays. Please leave a message outside these hours and we will contact you as soon as possible.

You are currently browsing Toyworld Australia