Gift Card FAQs
Toyworld branded gift cards are redeemable online and at participating Toyworld stores.
Toyworld Store Gift Cards are valid for 36 months.
Gift Cards
Frequently Asked Questions
How do I check my gift card or gift voucher balance?
How do I check my gift card or gift voucher balance?
Check your balance here.
Does a gift card expire?
Does a gift card expire?
A Toyworld gift card expires 36 months (3 years) from the date of issue. The expiry date appears on the back of the gift card.
How long does it take for a digital gift voucher to be issued?
How long does it take for a digital gift voucher to be issued?
Please allow up to 48 hours for delivery and activation on weekends and up to 12 hours on weekdays.
Shop digital gift vouchers
Which stores can I redeem a gift card in?
Which stores can I redeem a gift card in?
Toyworld gift cards can be used at any Toyworld store except Ceduna, Cootamundra, Exmouth, Narrabri, and Thursday Island.
How long will it take for a physical gift card ordered online to arrive?
How long will it take for a physical gift card ordered online to arrive?
Delivery takes between 3 to 10 business days from the date your order is dispatched. You will receive your tracking number within 3 business days of placing your order, excluding peak periods.
Delivery times may vary depending on your location and may take longer during busy periods like sales or holidays.
Shop physical gift cards
Can I order a gift card if I live overseas?
Can I order a gift card if I live overseas?
Yes, but for international payments to go through, please ensure the billing details match the credit card used for payment. The shipping address can be anywhere in Australia.
Can I get my money refunded?
Can I get my money refunded?
Gift cards are non-refundable. The balance can be used for future purchases until it reaches $0.
Can I withdraw money from my gift card?
Can I withdraw money from my gift card?
No, gift cards can only be used for purchases.
What do I do if I damage or lose my gift card?
What do I do if I damage or lose my gift card?
Lost, stolen, or damaged gift cards cannot be replaced.
I have a non-Toyworld branded gift card that says it's redeemable at Toyworld. How do I use it?
I have a non-Toyworld branded gift card that says it's redeemable at Toyworld. How do I use it?
Visit the issuer’s website for redemption details.